Surprise your users

With the launch of Chrome today, the net is all the buzz around how great Chrome is/can be. But this isn’t yet another post about chrome.

This is about me wanting to track the flight status of my parent’s airline that just came in from Cali. Of course I could go to the American Airlines website, which by the way is at, but that seemed like a lot of work when Google is my default homepage. So I thought I would just type in the flight information and hope Google would give me a direct link to the flight status page.


Google’s response surprised me with the following:


Wow. Thanks, Google!

Surprise your users

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